Frequently Asked Questions (FAQ)

Section 1: Product & Quality Standards

Q: What are your product grading specifications?

A: We primarily supply Grade A+ (Like New) and Grade A devices.

Grade A+: Pristine condition, virtually scratch-free, 100% battery health, and flawless displays (no burn-in).

Grade A: Excellent cosmetic condition with minimal signs of use, fully functional, and high battery health.
Most of our inventory is Grade A+, ensuring high retail turnover and customer satisfaction for your business.

Q: Are your devices 100% original?

A: Yes. We specialize in original used devices (99% new condition). All units are factory unlocked, US-version models. We can provide high-resolution photos or live video inspections to verify the authenticity and condition of your order.

Q: Do you perform quality testing before shipping?

A: Quality is our top priority. Every device undergoes a rigorous 40-point diagnostic inspection including PhoneCheck, NSYS, and manual functional testing. We aim for long-term partnerships, ensuring every unit is retail-ready before it leaves our warehouse.

Section 2: Pricing & Orders

Q: How can I get the latest wholesale prices?

A: Due to daily market fluctuations in the refurbished industry, our price list is updated constantly. Please contact our sales team with your required models and quantities, and we will provide you with a competitive bulk quote immediately.

Q: Do you have consistent inventory in stock?

A: Yes, we maintain a large, rotating inventory of Apple, Samsung, and OnePlus models. Most orders are ready to ship within 3 to 5 business days following payment confirmation.

Section 3: Shipping & Logistics

Q: What is the estimated lead time after payment?

A: To ensure a Zero-RMA experience, our technicians perform a final quality re-test on every unit after an order is placed.

Samsung models: Shipped within 3 business days.

iPhone models: Shipped within 5 business days.

Q: Which shipping carriers do you use?

A: We offer worldwide express shipping via UPS, DHL, and FedEx. You can choose your preferred carrier based on your local delivery speed and customs preferences.

Q: How are customs issues handled?

A: Our standard shipping term is EXW (Ex Works). HFS Technology handles all export documentation and customs clearance within China. For international shipments, the buyer is responsible for import clearance and duties in the destination country.

Pro Tip: To minimize customs complications for US-based clients, we recommend ordering directly from our US Local Warehouse.

Section 4: Warranty & After-Sales

Q: What is your warranty policy?

A: We provide a 12-month limited warranty on all functional quality issues. Please note that the warranty does not cover man-made damage (liquid damage, cracked screens, etc.). Detailed terms can be found in our official Warranty Policy.

Q: How do you handle defective units (RMA)?

A: For our long-term partners, we offer three streamlined solutions:

Remote Tech Support: Our technical team can resolve system-level issues via remote assistance.

Replacement/Discount: If a hardware defect is confirmed upon arrival, we can ship replacement components or provide a discount/credit on your next order.

Repair Services: For out-of-warranty or customer-damaged units, we can provide cost-price parts and repair guidance.